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Orders and writeback
Paid orders in Shopify, partially paid orders and review tags, refunds, and failed writebacks.
How a paid order reaches Shopify
On Whop’s payment webhook LatchPay creates the Shopify order with a paid transaction, the quoted numbers, the latchpay tag and the Whop payment id.
Updated 27 September 2026
Partially paid orders and review tags
When Whop collected less than the quote, stock could not be claimed, or the fraud rules held an order: what the tags mean and what to do.
Updated 27 September 2026
Refunds
Refund on Whop; LatchPay mirrors it into the Shopify order, shows it on Orders and credits the usage fee on the next weekly run.
Updated 27 September 2026
Writeback failed: the payment is on Whop, the order is not in Shopify
Why an order shows Writeback failed, how Whop retries the delivery for about three days, and how to fix the connection.
Updated 27 September 2026