Refunds

Refund on Whop, not in Shopify

What LatchPay mirrors

1. 1

   Whop reports the refund

   Its refund webhook reaches LatchPay; the order's refunded amount is read back from the payment.

2. 2

   Shopify gets a refund transaction

   LatchPay records a refund of that amount on the Shopify order, under the original sale transaction, so the order's financial status follows. It is money-only: nothing is restocked, no return is created. Handle stock in Shopify as you would for any refund.

3. 3

   The Orders page shows it

   The status pill turns Partly refunded or Refunded, and the Refunded tab lists the order. Open the Refunded tab.

The usage fee credit

The usage fee is charged on paid orders minus refunds. Every refund is subtracted from the next weekly period by its own date, so a refund on an order that was already billed credits the fee on the next run. When refunds exceed sales in a period the balance is carried forward as a credit; nothing is ever charged as a negative amount. See The weekly usage fee.

Partial refunds

• A partial refund on Whop is mirrored for that amount and credits the matching share of the fee.
• Several refunds on one payment are each mirrored once; the order shows the total refunded.
• A refund in the buyer's presentment currency is converted to your store currency at the order's own ratio for the fee.

The one refund LatchPay makes itself

LatchPay asks Whop for a refund by itself in exactly one case: the opt-in automatic refunds in Fraud & risk (a decline found after the charge, or an early fraud warning). Both are off by default, need the payment:manage permission on your business, run at most once per payment, never refund more than what is left of the payment, and are logged. Approve and Reject on the review queue never refund.